ISO 9001:2015 – Quality Management System
The modern management system ISO 9001 – Quality Management System is the world's most important standard. It enables companies to maintain excellent processes in terms of quality and standards at a global level and to meet customer needs.
Customers are becoming increasingly quality-conscious shoppers. They want to know up front that their needs will be met. A certified Quality Management System demonstrates your commitment to quality and customer satisfaction. By implementing a quality management system you increase customer satisfaction, stabilise and improve internal processes, and reduce the risk that customer expectations are not met.
Why an organization should implement ISO 9001:2015
Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product that satisfies customers' expectations.
Eight Quality Management Principles
ISO 9001:2015 – Its Key Benefits
Competitive advantage
ISO 9001 should be top-management led, which ensures that senior management take a strategic approach to their management systems. Our assessment and certification process ensures that the business objectives constantly feed into your processes and working practices to ensure you maximise your assets.
Improves business performance and manages business risk
ISO 9001:2015 helps your managers to raise the organization's performance above and beyond competitors who aren't using management systems. Certification also makes it easier to measure performance and better manage business risk.
Attracts investment, enhances brand reputation and removes barriers to trade
Certification to ISO 9001:2015 will boost your organization's brand reputation and can be a useful promotional tool. It sends a clear message to all interested parties that this is a company committed to high standards and continual improvement.
Saves you money
Evidence shows that the financial benefits for companies that have invested in and certified their quality management systems to ISO 9001:2015 include operational efficiencies, increased sales, higher return on assets and greater profitability.
Streamlines operations and reduces waste
The assessment of your quality management system focuses on operating processes. This encourages organizations to improve the quality of products and the service provided and helps to reduce waste and customer complaints.
Encourages internal communication and raises morale
ISO 9001:2015 ensures that employees feel more involved through improved communication. Continued assessment visits can highlight any skills shortages sooner and uncover any teamwork issues.
Increases customer satisfaction
The 'Plan, Do, Check, Act' structure of ISO 9001:2015 ensures that the needs of the customer are being considered and met.
How it works
TOV America Process
TOV has a unique approach to certification which complies with the requirements for bodies providing audit and certification of management systems.
Enquiry & quote
Tell us about your organisation, scope and sites. We send a clear, fixed quotation.
Application review
We confirm scope, competence and audit time, then agree the audit programme with you.
Stage 1 audit
Documentation review and readiness check of your management system.
Stage 2 audit
On-site audit of how the system is implemented and how effective it is.
Certification decision
An independent reviewer decides on certification and your certificate is issued.
Surveillance audits
Annual audits confirm the system is maintained and keeps improving.
Recertification
A full re-audit in year three renews the certificate for another cycle.
FAQ
Frequently asked questions
Is ISO 9001 only for manufacturers?+
No. ISO 9001 applies to any organization, of any size or sector, that wants to consistently deliver products or services that meet customer and regulatory requirements.
What is the Plan, Do, Check, Act cycle?+
It is the continual improvement loop at the heart of ISO 9001: plan objectives and processes, do what was planned, check results against requirements, and act to improve.
How long is the certificate valid?+
A management-system certificate is valid for three years, with annual surveillance audits to keep it active and a recertification audit before it expires.
How long does certification take?+
It depends on size and readiness. Once your system is implemented, the Stage 1 and Stage 2 audits and the certification decision typically take a few weeks.
Can several standards be audited together?+
Yes. Standards built on the common Annex SL structure, such as ISO 9001, ISO 14001 and ISO 45001, can be audited together in an integrated audit.
How can my customers verify my certificate?+
Anyone can confirm a certificate with our online certificate search using the company name or certificate number.